Refund policy

Returns (if applicable)
For in-stock items, we accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.
To be eligible for a return, your item must be unused and in the same condition as you have received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
For customized items (and their respective add-ons), we will not accept returns, refunds, or replacements under any circumstances for the following:(Note: Please refer to specific sales terms in the page description.)
●change of mind
●preferences such as acoustics, aesthetics, or typing feel
●timing related issues such as estimated delivery date, delivery date, or delays
Returns pertaining to failed delivery due to any of the following reasons:
●incorrect address and/or delivery details
●lack of response to courier inquiries
●refusal of payment of import duties and/or taxes
●rejection of customs clearance

Regarding return shipping cost
If the return is caused by the consumer, the consumer is responsible for the shipping fee back to our warehouse. In such cases we are also not able to refund any previously paid shipping fees, import fees or the 5% restocking fee. To ship their items back, the consumer is free to choose any courier. However, keep in mind that the service should be ideally tracked with insurance, so the package doesn’t get lost.
If the consumer’s goods arrive damaged or the consumer receives the wrong item due to our mistake, the consumer is not required to bear the shipping fee. No restocking fee is to be charged to the consumers for the return of a product.

Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be issued to your credit card or original method of payment, within a certain amount of business days. The waiting times can vary depending on your original method of payment, and as such we are not able to provide exact estimates.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. If the refund has not arrived yet, please contact your credit card company or the company providing your original method (such as PayPal) first. It may take some time before your refund is officially released. Make sure to contact your bank should the previous two options not be able to provide you with any information. There is often some processing time by your bank before it's released to your bank account. If you’ve done all of this and you have still not received your refund, you can contact us using the widget at the bottom right of this page or you can reach us at service@pusakoa.com.